Refund and Returns Policy

Thank you for your purchase from Eve Art Project. We value your satisfaction and aim to provide you with the best possible experience. This policy outlines the conditions under which returns and refunds are accepted globally.

1. Eligibility for Returns and Refunds

  • To be eligible for a return and refund, the item must be in its original condition as when it was shipped to you. This includes:

    • No alterations, modifications, or damage.

    • Accompanied by all original packaging, certificates of authenticity (if applicable), and any other documentation provided with the purchase.

  • Returns and refunds are accepted for original artworks, prints, posters, and other media, provided they meet the above criteria.

2. Return Period

  • You have 30 calendar days from the date of delivery to initiate a return. After this period, we cannot accept returns or provide refunds.

3. Return Process

  • To initiate a return, please contact us through the contact form on our website with your order number and a detailed explanation of your reason for returning the item.

  • Our Customer Service team will provide you with detailed instructions on how to safely pack and return the item.

4. Shipping

  • You are responsible for the cost of return shipping. We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  • Ensure that the item is securely packed to prevent any damage during transit. We are not responsible for any damage incurred during the return shipping process.

5. Inspection and Refunds

  • Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 1.

  • If the item is returned in its original condition, we will process your refund within 14 business days. The refund will be issued to the original method of payment.

  • If the item does not meet the return criteria, we will notify you and return the item to you at your expense. No refund will be issued.

6. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our Customer Service team within 7 days of receiving your order. Provide your order number, a description of the issue, and photographic evidence.

  • We will arrange for a replacement or a full refund, including any shipping costs incurred.

7. Non-Refundable Items

  • Custom or commissioned artworks are non-refundable unless they arrive damaged or defective.

  • Any item that has been altered, modified, or damaged after delivery is not eligible for a return or refund.

8. Contact Information

  • For any questions or concerns regarding returns and refunds, please contact us through the contact form on our website.

By purchasing from Eve Art Project, you agree to the terms and conditions of this Return and Refund Policy. We reserve the right to amend this policy at any time without prior notice.

Thank you for choosing Eve Art Project.